Alun Michael: To ask the Secretary of State for Transport what steps she is taking to make rail companies more accountable to the travelling public. 
Mrs Villiers: As set out in the Government's Command Paper in March, future passenger train operators will be held to account through binding service quality commitments on key service aspects such as stations.
The National Passenger Survey and the work of Passenger Focus will inform decisions on the requirements we will place in future franchises on passenger satisfaction.
Network Rail has announced proposals to strengthen the ability of public members to hold the company to account, and to appoint a public interest director to its board.
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